Bad Service

Good customer service is the heart of any business. It is all about bringing customers back and also about sending them away happily enough to pass positive feedback about a business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.It is the golden rule of any success business.

Recently about 2 weeks ago. I went to a bank located at Donggongon Square, just at the corner lot. I wanted to settle the credit card bills through a cashier who did a silly mistake in entering the account data. As a result of that, I was being charged for the late outstanding amount. I tried to look for the cashier but the assistant manager asked me to wait for the person in charge who was busy at that moment attending to another customer. After waited for about 30 minutes, the assistant manager decided to come and settle the case. By the look of it, he wasn't that happy and was showing a sour face towards me. I explained the whole case to him....bla...bla. After all the explanation he started to ask a few unreasonable questions and asked me to write a letter regarding the case. OMG, in the first place he should inform me earlier on so that I won't waste my time a come to this stupid bank.

Ok...to be fair. I wrote a letter and went to the bank to meet the assistant manager again. To my surprise he never greet me and never apologise for the mistakes done by his worker. Instead he raised up his voice and asking me this, " Selain bank ini, bank mana lagi u boleh bayar." Come on.......any customer can pay to other bank. Lastly he settled the payment with a long sour face. He dared to mentioned this statement again while I was leaving the bank. " Senang-senang pergilah bayar di bank yang lain." I just acted cool. Just wait and see!

Just because he is the assistant manager over there, he acted as he owns the bank alone. Well, to all the people out there...just don't go to this bank again because he doesn't welcome any customers to the bank. He thinks that he is very great there.

Golden rule to treat customers:

1. Greet and welcome the customers.

2. Listen to your customers.

3. Deal with complaints.

4. Be helpful and tactful.

5.Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.

6. Say thank you and smile always.